Terms of Service
Last updated: February 2026
1. Acceptance of Terms
By accessing or using the Nexuvo platform ("Service"), operated by Nexuvo LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
Nexuvo provides a cloud-based membership management platform designed for associations, nonprofits, homeowner associations, chambers of commerce, and clubs. The Service includes member management, event management, communications, billing, reporting, and related functionality as described on our website.
3. Account Registration
To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
4. Subscription Plans and Payment
The Service is offered on a subscription basis. Pricing, features, and member limits for each plan are described on our Pricing page. By subscribing to a paid plan, you agree to pay all fees associated with your selected plan. Fees are billed in advance on a monthly or annual basis depending on the billing cycle you choose. All fees are non-refundable except as expressly stated in these Terms or as required by law. We reserve the right to modify pricing with 30 days' written notice.
5. Free Trial
We may offer a free trial period for new accounts. At the end of the trial period, your account will be converted to a paid subscription unless you cancel before the trial expires. No credit card is required to start a free trial.
6. Your Data
You retain all rights to the data you upload, create, or manage through the Service ("Your Data"). You grant us a limited, non-exclusive license to use Your Data solely for the purpose of providing and improving the Service. We will not sell, share, or use Your Data for purposes unrelated to the Service. Our handling of personal data is described in our Privacy Policy.
7. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Nexuvo LLC and its licensors. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Nexuvo LLC.
8. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose; (b) upload malicious code or interfere with the Service's operation; (c) attempt to gain unauthorized access to any portion of the Service; (d) resell or redistribute the Service without our written consent; (e) use the Service to send unsolicited communications in violation of applicable anti-spam laws; or (f) use the Service in any manner that could damage, disable, or impair the Service.
9. Service Availability and Modifications
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that significantly affect your use of the Service.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Nexuvo LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: (a) your use or inability to use the Service; (b) any unauthorized access to or alteration of your data; (c) any third-party conduct on the Service; or (d) any other matter related to the Service. Our total liability for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid to us during the twelve (12) months preceding the claim.
11. Indemnification
You agree to defend, indemnify, and hold harmless Nexuvo LLC and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from: (a) your use of and access to the Service; (b) your violation of any of these Terms; or (c) your violation of any third-party right, including any intellectual property or privacy right.
12. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease. Your Data will remain accessible in read-only mode for 30 days after termination, during which you may export your data.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction of such courts.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.
15. Contact
If you have any questions about these Terms, please contact us at [email protected].